A method that can be explained.
Three cycles organise the work, one continuous line leads from diagnosis to operation and four engagement models define how to begin.
The intelligence engine.
Three documented cycles organise the work. Select a cycle and then a stage to see what happens in each one.
Intelligence cycle
To understand an environment and anticipate actors, risks and scenarios.
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Define what needs to be known and gather relevant sources, recording their origin and reliability.
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Relate data, identify patterns and separate facts from interpretations.
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Cross-check with independent sources; what is not confirmed is declared uncertain.
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Build hypotheses and alternative scenarios with explicit assumptions.
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Present options and consequences to whoever is responsible for choosing.
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Turn the decision into actions, owners and deadlines.
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Compare what happened with what was expected and adjust the next cycle.
01
Collect
Define what needs to be known and gather relevant sources, recording their origin and reliability.
Decision cycle
For executive decisions with incomplete information and limited time.
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Recognise what has changed and which signals deserve attention.
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Understand what the change means for the organisation's objectives.
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Compare options against explicit criteria, risks and conditions for success.
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Choose and document why, with what information and with what level of confidence.
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Implement with defined owners and checkpoints.
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Verify results and record what was learned for the next decision.
01
Observe
Recognise what has changed and which signals deserve attention.
Crisis cycle
For critical incidents in which every hour counts.
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Identify the incident and activate the agreed protocol.
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Confirm the facts before acting or communicating.
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Limit the damage and protect what is essential.
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A single command: roles, channels and recorded decisions.
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Restore operations and close the incident with evidence.
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Analyse causes and update protocols so it does not happen again.
01
Detect
Identify the incident and activate the agreed protocol.
Illustrative representation of the method. It does not show real-time information or systems.
One line, from diagnosis to operation.
Puzzle does not hand over a report and leave. The same structure that understands the problem designs, implements and, when required, operates the solution.
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Diagnosis
- Function
- Understand the problem, the exposure and the current decision architecture.
- Possible deliverables
- Strategic Risk Assessment, risk map and priorities.
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Strategic programme
- Function
- Design the response: architecture, governance, owners and sequence.
- Possible deliverables
- Governance & Decision Framework and roadmap.
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Implementation
- Function
- Build and deploy systems, processes and controls.
- Possible deliverables
- Documented platforms, infrastructure and protocols.
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Continuous operation
- Function
- Sustain, monitor and improve the capability over time.
- Possible deliverables
- Continuous Intelligence Report and supervised operation.
Four ways to begin.
Choose the situation that best describes yours to see which model usually fits. The proposal is defined after a conversation.
Which best describes your situation?
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We know there is a problem, but not how big it is.
Diagnostic mandate
Diagnostic Mandate
Initial assessment of risk, exposure and decision architecture. It is the natural entry point for a new relationship.
Usually includes
- Bounded scope and duration
- Prioritised findings
- Recommended next steps
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We know what has to be built and need to do it well.
Strategic programme
Strategic Program
Design and implementation of a complete practice: government, critical infrastructure, corporate intelligence or executive decision support.
Usually includes
- Architecture and roadmap
- Staged implementation
- Documentation and handover
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We need to anticipate, not only react.
Continuous intelligence programme
Continuous Intelligence Program
Sustained monitoring, analysis and intelligence, with periodic deliverables for executive leadership.
Usually includes
- Periodic briefings
- Strategic alerts
- Quarterly review
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We need someone to operate the system and answer for it.
Managed operation
Managed Operation
Permanent management of systems, command centres or executive-protection programmes under Puzzle's direct supervision.
Usually includes
- Agreed owners and service levels
- Monitoring and reporting
- Continuous improvement
We do not publish prices: each mandate is defined by scope, criticality and duration.
Deliverables
Documents that leave evidence of what was analysed, decided and done.
- Executive Intelligence Brief
- Periodic synthesis of risks and opportunities for executive leadership.
- Strategic Risk Assessment
- Diagnosis of operational, financial and reputational exposure.
- Crisis Response Protocol
- Containment and coordination protocol for critical incidents.
- Governance & Decision Framework
- Governance framework for decisions that cannot fail.
- Continuous Intelligence Report
- Recurring intelligence and strategic-monitoring report.
Every major decision begins with a conversation.
Tell us what you want to build, solve or transform. We will explore with you the approach best suited to moving forward.
Sensitive information is handled under the confidentiality terms that apply.
What happens next
- 1
We read your message
We reply through the channel you prefer.
- 2
We agree on confidentiality
Before going into detail, we establish a confidentiality framework.
- 3
We propose a scope
We define the right engagement model. If the project does not match our capabilities, we tell you.
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